Terms and conditions.

In these terms, “Via Nova”, “we”, “us” and “our” mean Via Nova Consultants. “You” means any person who visits our website, contacts us, attends a session or class, or uses any of our services, and includes a parent or guardian acting for a student. “Services” means everything we provide, whether paid or free.

These terms apply together with our privacy policy and any written service agreement you sign with us. If your service agreement says something different from these terms, the service agreement applies to that point, and these terms apply to everything else.

If you are under 18, you may use our services only with the agreement of a parent or legal guardian, who must sign your service agreement and who accepts these terms on your behalf.

We provide study abroad counselling, university and course selection, admission and scholarship applications, student visa applications, guidance on digital nomad visas and on Australian and Canadian permanent residency, and English test and NAATI CCL preparation.

The exact services you receive are only those listed in your written service agreement. Anything not listed there is outside our work unless we agree to it in writing, and may carry an extra fee.

We may accept or decline any enquiry or case at our sole discretion, without giving reasons. We may also change, suspend or withdraw any service at any time.

Via Nova is a private consultancy. We are not part of, and do not act for, any embassy, high commission, government, university or test provider. We do not offer jobs, job placement or employment abroad.

Every decision on admissions, scholarships, visas, permanent residency and test results is made by universities, funding bodies, embassies, governments and test providers, at their own discretion. We have no control over those decisions.

For that reason, we do not and cannot guarantee:

• an offer of admission from any university or college
• any scholarship, bursary or fee reduction
• the grant of any visa, permit or residency
• any test score or test result, including NAATI CCL
• any processing time, appointment date or decision date

Any estimate we give of chances, costs or timelines is our professional opinion at that moment and is not a promise. Our past results, including any pass rate or success story, describe what happened before and do not predict your result.

A refusal, rejection, delay or lower than expected result does not make our services faulty and does not entitle you to any refund or compensation.

As our client, you agree to:

• give us complete, accurate and genuine information and documents, and tell us at once if anything changes
• tell us about every previous visa refusal, immigration problem, overstay, criminal record or legal case, in any country
• reply to our requests and provide documents by the dates we give you
• read and check every form and application before it is submitted, because applications are made in your name and on your declaration
• attend every appointment, interview, biometrics session, medical and test on time
• keep your passport valid and in your possession when needed
• pay all third party fees on time
• follow the conditions of any visa or permit you receive

We are not responsible for any refusal, delay, extra cost or loss caused by information that is incomplete, inaccurate or late, by documents you did not provide, or by anything you did not tell us.

We will never submit a document or statement that we know or suspect to be false, forged, altered or misleading, and we will never help anyone to deceive a university, embassy or government.

If we believe that any document or information you have given us is false or misleading, we may, without notice:

• stop all work on your file immediately
• end our services and your service agreement
• keep every fee you have paid, with no refund
• inform the universities, embassies, authorities or partners concerned, where we consider it right or the law requires it

You alone are responsible for the consequences, which can include refusal, a ban on future applications and criminal liability.

Our professional fees are those set out in your written service agreement, in Pakistani rupees, and are payable in advance or on the dates the agreement sets. Punjab sales tax on services and any other applicable taxes are added to our fees.

We may pause all work on your file until any payment due is received, and we are not responsible for any deadline missed while a payment is outstanding.

Third party fees are separate from our fees and are paid by you. They include, for example, university application fees, tuition deposits, visa fees, the immigration health surcharge, SEVIS fees, biometrics, medical examinations, test fees, translations, attestation, courier and bank charges. Those fees are set by the third parties concerned, follow their own rules, and are not controlled or refunded by us.

We may change our fees at any time. A change does not affect fees already agreed in a signed service agreement.

Once we have started work on your file, our professional fees are not refundable. This applies in every case, including where:

• an application is refused, rejected, delayed or withdrawn
• you change your mind, your destination, your course or your plans
• you do not provide documents or information, or stop replying to us
• rules, fees or requirements change after you instruct us
• you choose to use another consultant or apply on your own

Third party fees are never refunded by us. Any refund of those fees depends entirely on the rules of the third party concerned.

If your signed service agreement expressly provides for a refund in a particular situation, only that refund applies, and we may deduct the value of work already done and any costs already incurred. Any other refund is at our sole discretion and must be confirmed by us in writing.

Fees for English test and NAATI CCL preparation are paid in full before the course starts and are not refundable once the course has started. Missed classes are not refunded. We may offer a replacement class or a place in a later batch at our discretion.

We may change class times, trainers, the venue, or move classes online when we consider it necessary.

Test bookings and test fees are between you and the test provider, under their rules. We do not guarantee any score or result. Any statement on our website about past results, including our NAATI CCL pass rate, describes the results of students our team has prepared before and is not a promise about your result.

Course materials are for your personal use only. You may not copy, share, sell or record them, or record any class, without our written permission. We may remove any student whose behaviour disrupts a class, without a refund.

Many parts of your journey depend on people we do not control, including universities, embassies, visa application centres, immigration departments, test providers, banks, couriers and airlines. We are not responsible for their decisions, errors, delays, fees, policy changes, system failures or conduct.

Where the law of a destination country requires a licensed professional, such as a licensed Canadian immigration consultant for Canadian matters, that work is carried out by the licensed professional under their own terms and responsibility, and we are not liable for their advice or services.

Governments, embassies and universities change their rules, fees, quotas and requirements frequently, sometimes overnight. We are not responsible for any loss, refusal, delay or extra cost caused by such a change, even if it happens after you have instructed us. Extra work needed because of a change may carry an extra fee.

By contacting us or sending your details through our website, you agree that we may contact you about your enquiry, your file and our services by phone call, SMS, WhatsApp and email. You may ask us at any time to stop marketing messages.

Instructions, documents and approvals we receive from the phone number or email address you gave us are treated as coming from you, and we may act on them. Electronic messages count as written communication.

We are not responsible for messages that are delayed, lost or not delivered because of networks, apps, spam filters or devices.

We work from copies wherever possible. If you hand us any original document, you remain responsible for it, and we will return it on request. Originals not collected within 60 days after your file closes are held at your own risk.

Documents sent by courier or post travel at your own risk. We keep copies of your file as described in our privacy policy.

The content of this website is general information about studying, working and living abroad. It is not legal, immigration or financial advice for your situation. Rules change often, so content may be incomplete or out of date. You rely on it at your own risk.

We may change, suspend or remove any part of the website at any time, and we do not promise that it will always be available or free of errors.

You must not misuse the website, including by sending false enquiries, attempting to gain unauthorised access, introducing harmful code, or copying content by automated means. Links to other websites are for convenience only. We do not control or endorse them.

The name Via Nova Consultants, our logo, and all text, design, graphics, layouts and code on this website belong to us. Photographs and videos are used under licence, and some images are illustrations.

You may not copy, reproduce, republish, adapt or use any of this content, or use our name or logo in any way, without our prior written permission.

To the fullest extent permitted by law:

• we are not liable for any decision, act or failure of any university, embassy, government, test provider, partner or other third party
• we are not liable for any indirect or consequential loss, including lost opportunities, lost income or earnings, travel or flight costs, accommodation, tuition or deposits paid to others, or distress
• our total liability to you for any claim of any kind, connected in any way with our website or services, is limited to the professional fees you actually paid us for the specific service that the claim relates to

Nothing in these terms limits any liability that cannot be limited under the laws of Pakistan.

You agree to indemnify Via Nova, and our owners, staff and partners, against every claim, loss, liability, cost and expense, including reasonable legal fees, arising from false or incomplete information or documents you provide, your breach of these terms or your service agreement, your misuse of our website, or your dealings with any third party.

You may end our services by telling us in writing. Fees already paid are not refunded, and any fees due for work already done remain payable.

We may suspend or end our services immediately, by written notice, if:

• any information or document you provided is false or misleading
• a payment is not made when due
• you, or anyone acting for you, are abusive, threatening or disrespectful towards our staff
• you do not reply to us for 30 days, in which case we may treat your file as closed
• you breach these terms or your service agreement
• continuing would, in our view, be unlawful or harm our reputation

If we end our services for any of these reasons, all fees paid are kept by us.

If you are unhappy with any part of our service, email info@vianovaconsultants.com with the details. We aim to reply within 14 working days.

If a dispute cannot be settled through our complaints process within 30 days, it will be referred to arbitration by a sole arbitrator under the Arbitration Act 1940. The arbitrator will be chosen by agreement between you and us or, if we cannot agree, appointed as that Act provides. The arbitration will take place in Lahore and in English, and the award will be final and binding.

These terms are governed by the laws of Pakistan. Subject to arbitration, the courts at Lahore have exclusive jurisdiction, including for urgent or interim relief.

We are not liable for any delay or failure caused by events beyond our reasonable control, including embassy or office closures, changes in law or policy, government action, strikes, protests, internet, power or system failures, illness, pandemics, natural disasters, war or unrest. Our obligations are suspended for as long as such an event continues.

These terms, our privacy policy and your written service agreement form the entire agreement between you and us, and replace anything said or written before, including anything said on social media or in messages.

If any part of these terms is found invalid or unenforceable, the rest remains in full effect. If we do not enforce a right immediately, we have not given it up. We may transfer our rights or use other professionals to carry out work, but you may not transfer your rights without our written agreement.

The “In short” summaries on this page are for convenience only. The full text of each section is what applies. If these terms are translated, the English version prevails.

We may change these terms at any time by publishing a new version on this page, with a new date at the top. The version published when you use the website or sign your service agreement applies to you. Your continued use of the website or our services after a change means you accept it.